HELP CENTER | TRENDS® RINGS
Order and delivery
The processing of your order, the manufacture of the products and the (free) delivery require from our team a delay of 12 to 17 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.
A problem with the Post? Lost, broken, destroyed package? With our secure delivery, Bagues Tendances® takes care of disputes for you. The satisfaction of our customers is our priority. We don't blame the carrier for letting you "fend for yourself". We take full responsibility for resending you a new package immediately at our expense. Do not hesitate to contact us by email at email@example.com: our team will do our best to meet your expectations as quickly as possible.
Deliveries in overseas France (DOM-TOM) are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:
- The meeting
- New Caledonia
- Wallis and futuna
- French Polynesia
Cancellation and Return
Yes, you can change your order within 24 hours.
It is quite possible to cancel your order! If the order is already being prepared, the cancellation fee will however amount to 30% of the purchase price. From the moment the order is dispatched, cancellation is no longer possible. and a return procedure will have to be initiated. Do not hesitate to contact us by email at firstname.lastname@example.org: our team will do our best to meet your needs
We are only able to accept a return in the event of a proven defect in the product. Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question to email@example.com along with your order number. To be eligible for a return, your item must be unused and in the same condition you received it.
Your security, our priority: our site only offers secure and guaranteed safe means of payment.
We accept :
Our online payment services:
* Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its efficiency.
* Stripe - Stripe is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa in order to give you a maximum of payment possibilities.
Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Yes ! The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL / TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft. Visually, the SSL certificate is represented by a padlock which appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.